eInspections / ISN Support

If you get an error that states “Unable to locate your transfer directory” from the Remote Manager it may indicate a altered user name or updated Windows profile. Here is how you fix it.

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Question: What is an email whitelist?

Answer: An email whitelist is a list of email addresses from which an email reader like Outlook or an email blocking program such as Norton Antispam will allow messages to be received regardless of content. These programs are designed to prevent most unsolicited e-mail messages (SPAM) from appearing in your inbox, however these programs are not always perfect. Smart SPAMers can get their emails through these filters if they know the rules. Because of this the email blocking programs tend to be pretty tight so they block the largest percentage of SPAM. If you have someone you wish to not be filtered you can add them to your whitelist. A whitelist is a solution to the filtering so emails are always allowed from a particular person.

Question: I emailed a report from the ISN, how do I know it was delivered?

Answer: All reports in the ISN are sent using your own email address. (Your email address can be updated and changed by your administrator by clicking on Administration and then on Users.) All of the reports emailed from the ISN are emailed as if they were coming from your address even though the ISN is the one actually sending the report. If the delivery failed all failure messages will be returned (or sent back) to your email address so they will appear in your inbox (ex. if you send a report to a bad email address you will find a return receipt email in your inbox). Any return receipts you receive will tell you why your report did not get delivered. You will find a lot of other information in there as well but it will list a specific reason your email was not delivered. If you do not receive an email stating the report could not be delivered within five minutes of sending the report there is a 99% chance the email was sent perfectly. (The remaining 1% is comprised of unique situations where maybe the ISN system was told by your customer’s mail server it was too busy to handle the request and it should call back later.)

If your customer calls and states they did not receive the report and you do not have a return-receipt in your inbox there is a good chance the report was blocked by a SPAM filter on their end. This is not that uncommon; have your customer check their SPAM folder or add your email address to their email whitelist.

Yes, eInspections™ does work well in Texas and you can even view the Texas report in the Demo of eInspections™. If you do not have the demo installed you can get a fully working copy here.
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Question: How do I email a report from the ISN?

Answer: Emailing a report from the ISN requires you to have first transferred your report to the ISN using the Remote Manager. If you have transferred you report already you can find it by clicking on Inspections and then on View Inspections. Next, locate your inspection by either finding it in the “viewing grid” or by clicking on the magnifying glass and searching for the address or inspection number.

After you have located the inspection you will note an icon that looks like a yellow envelope. Click on this icon to be transferred to the email screen. From this screen you can quickly add email addresses of the people involved in the transaction by clicking on the add links (green arrows) above the “To:” text box; or you can add someone new by adding their email address into the “To:” field. After you have added all of the email address click Email Report to send the report via email.

The eInspections™ and Inspection Support Network™ teams continue to offer the best support possible using “GoTo” on line meetings. Current clients using eInspections™ and the Inspection Support Network™ systems can set up individual or team trainings at a time that works best for your schedule. It is as simple as calling 800-700-8112, connecting to a high speed internet connection, typing in http://gotomeeting.com into your internet browser, follow the 3 simple prompts and you will be connected to the trainers screen at the Inspection Support office. A fantastic tool to answer any questions you might have about past or current upgrades of features. If you are gathering information on which software and support company is best for your needs this online system allows you to quickly see the features that are important to you without wasting your valuable time.

Question: How do I switch to my office on the ISN?

Answer: If your Inspection Support Network™ allows for multiple offices you can switch office quickly by clicking on My Office on the menu. A box will pop down and show you all of the offices you have access to on your ISN. Select the office you would like to switch to and it will immediately jump to the office you selected.

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.0.20 of the ISN available immediately in your installation of the Inspection Support Network™.

This release of the ISN provides the following updates and features:

• Provides the ability to remove, from view, some of the columns in the Inspection Grid/Viewer
• In this release of the ISN we offer a glimpse of our new graphing system and the first peak at some of the new graphs coming to your ISN as it continues its rapid growth
• In this release we also offer the start of our help system, which is growing daily
• We have added a new system for reporting on your top agents and the ability to look at the agent retention in your business

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Question: I just added an inspection on the ISN and my graphs do not show it? Why is this?

Answer: Great Question! All of the graphs on the ISN will refresh every hour at the top of the hour. Within the same clock hour you will notice the graphs do not change. This is by design to help speed up the ISN. Generating all of the data for all of your graphs takes a few seconds on the ISN server cluster. Multiply this number by all of the customers using the ISN and you will have to wait a few more milliseconds for your pages on the ISN. We all want the best speed right? Because of this we only build new graphs at the top of the hour. If you have any questions on this or would prefer a different setting for your company please contact our support team.

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.0.19 of the ISN available immediately in your installation of the Inspection Support Network™.

This release adds two components to the ISN:

• Order / Inspection Filtering
• Default Agreements

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