If you get an error that states “Unable to locate your transfer directory” from the Remote Manager it may indicate a altered user name or updated Windows profile. Here is how you fix it.
Note: Before you start you will need to know your company key and your user key. If you do not know them, re-launch your remote manager and click on My Keys. Note your user key and your company key and then close the Remote Manager.
First, go to My Computer or Computer by clicking on Start. Next, browse to your C:\ Drive and then to Program Files. Next, browse to Inspection Support. Look for a file that is called RemoteManagerSettings.xml (you may not see the xml on the end of the file, this is ok). Once you have located the file delete it by hitting delete on your keyboard. Next, re-launch the remote manager. It will prompt you for your keys again and this error will be gone!
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