eInspections / ISN Support

Our engineering team is pleased to bring you Build 2262 of the ISN. This Friday release of the ISN provides you a refreshing visual update and provides you a new look at information you may be curious about!
Read the rest of this article »

Our engineering team is pleased to release to you ISN Build 2259.  This release is available to you immediately in your ISN.  Build 2259 adds these new features to the ISN:

• You now have the ability to un-delete agents from your ISN.
• You now have the ability to un-delete clients from your ISN.
• You now have the ability to un-delete agencies from your ISN.
• The ability to filter out log entries from your system log.

Read the rest of this article »

Our engineering team is pleased to bring ISN Build 2258 to you today. This build includes new features:

• Agent Merging: you can now merge duplicate agents into a single agent. Please check out our overview video on agent merging for more information.
• Agents who belong to deleted agencies: you will now be prompted on the agent grid and in the order process if the agency your agent belongs to has been removed.
  
• Numerous updates throughout the system to add better help messages.
  
• Those of you who prefer to run your ISN in secure mode you may have experienced minor challenges when inside the order process or when viewing agents depending on your browser. These issues have been cleared up in Build 2258.

Many of you have accidentally added two agents who are the same person; this is easy to do if you are moving through your order process quickly (or if an agent changes their email address and uses the online order form with their new address).  Now there is a way to merge multiple agents into a single agent.  Click on Clients/Agents and then on Agents; look for the Merge Multiple Agents button and you can merge them down.  Read more of this article to view the walk through video.

Read the rest of this article »

Our engineering team is pleased to release Build 2251 of the ISN which addresses a few items:

• This release adds a new item to the Office (under Settings and then Manage My Office) called Weather Location (or Weather ID) – this allows all of our non-United States inspectors to personalize their weather (please note: this is only relative to our inspectors who reside outside of the United States)
• Addresses an issues with expiring reports; this build should help any inspectors experiencing problems with expiring reports.

To reinstall your eInspections™ license begin by backing up eInspections™ first.  You can learn how to do this at  Backing up eInspections™. Once you have successfully backed up eInspections™ you can begin reinstalling with the following steps;

1.   Uninstall eInspections™ by clicking on Start >Control Panel >Add Remove Programs locate
     eInspections™ and uninstall.
2.   Browse to your “My Computer” then to C:/Drive and then to Program Files and then to
3.  Inspection  Support.
4.  Next, rename the folder eInspections™ to oldeInspections™ (put the word “old” in front of the name.
5.  To rename hit F2 on your keyboard while eInspections™ is highlighted or right click and select rename.
6.  Next, install eInspections™: http://einspections.net/download/
7.  Next, install your company package.
8.  Next, launch eInspections™ and refresh your license.

You have now successfully reinstalled eInspections™ 

How to add Remarks and Photos in eInspections™

Question: How do I add property photos to my inspections?
Answer: You can add property photos to your inspections by first enabling the feature in your office settings by clicking on Settings and then Manage My Office. Next, look for Display Options and then turn on the feature. This will allow you to upload photos manually to your inspections — OR — follow along in the video below and I’ll show you how! If you have any questions please contact our support site at (800) 700-8112.

The ISN engineering team is pleased to offer you the latest release of the ISN: Build 2248. This release will be made available to you over the next 48 hours. You will know you have been upgraded when you see the new login screen or you see Build 2248 in the footer of your ISN. Here is a list of features you can expect from this build:

• Updated Home Page and Login Screen
• New Login System
• Password Saving for non-mobile access
• New order system available
• Add any file or folder to your ISN
• Agent Teams
• Invoice system
• Agent Birthdays
• Define Active Agents
• Define Active Agencies
• Updated Agent editor
• BCC on email events
• Speed Enhancements
• Instant Weather Information
• Updated Office Settings
• Fast Clickable maps and Quick Fee break down

Wondering what happen to our version numbers?
Read the rest of this article »

In Build 2248 of the ISN we are pleased to bring you a new order form. This overview video walks through an order using the new order form: