eInspections / ISN Support

This video will walk you through the process of setting up the Online Schedule System.
Connect your website to your ISN and accept inspection orders from your website and directly utilizing the power of the ISN.

The ISN tracks all of your inspections through a number we call the Order ID Number (or OID).  This number is unqiue to every inspection and is visible to you on the ISN on the list of  inspections.  Click on Inspections and then View Inspections and you will see the list of inspections for your company.  On the right hand side of the list you will see a column marked OID.  This is the Order ID for the inspection.


Next, inside of eInspections™ you can open your inspection and click on ISN and then on either Edit the ISN Order ID Number for this Inspection or Force this Inspection to be an ISN-based Inspection you will see a dialog box which will ask what OID number to attach this inspection.

Enter the OID from the ISN and now you have linked the inspection you are working on in eInspections™ with the Order on the ISN.  When you are ready click on ISN and then on Generate an ISN Transfer Package for this Inspection and you will be ready to send your inspection to the ISN.

For more information on sending your inspection to the ISN see our post on Using the Remote Manager and our video on the Overview of the Remote Manager.

If you’re using the ISN Online Scheduler on your website you now have the option to receive automatic email notifications every time someone orders a new inspection through your website. This allows you the flexibility of calling back while you are in the field to finalize information on the inspection if you so desire.  Of course as with all of the email templates, you can always edit the verbiage and information as you choose within the template.

If you would like to learn more about email templates and the Inspection Support Networks automated email system you can learn more by watching this short overview video located at;
 http://support.einspections.net/2009/03/setting-up-your-automated-email-system/ 
or feel free to give us a call at 800-700-8112. 

The ISN technical team is pleased to announce the release of ISN Build 2325 available in your ISN in the next 24 hours. Build 2325 addresses many updates and adds new features to your Inspection Support Network™. Here is a list of the updates in Build 2325:

• You can now send mass emails to your clients and agents
• Use Agent Categories to define roles for your agents and divide your agents into customizable groups for emails and reports
• You can easily send attachments via email — make sure you check your email templates for sending attachments before using
• Quickly create mailing labels now from the ISN using Microsoft Word
• You are now able to add personal messages when emailing reports or attachments
• Email events will now send to agents who have multiple email addresses
• Almost all of the videos available on this support blog have been linked inside of the ISN for convenience Read the rest of this article »
  

Agent categories are a new way for you to group your agents on the ISN. Here is a quick overview video on Agent Categories:

You can now send mass emails using the ISN; here is a walk through video that explains the mass mail process:

If you have Office 2007 you can easily create mailing labels using the ISN. Here is a walk through video that describes the process of creating the mailing labels from the ISN.