eInspections / ISN Support

The ISN tracks all of your inspections through a number we call the Order ID Number (or OID).  This number is unqiue to every inspection and is visible to you on the ISN on the list of  inspections.  Click on Inspections and then View Inspections and you will see the list of inspections for your company.  On the right hand side of the list you will see a column marked OID.  This is the Order ID for the inspection.


Next, inside of eInspections™ you can open your inspection and click on ISN and then on either Edit the ISN Order ID Number for this Inspection or Force this Inspection to be an ISN-based Inspection you will see a dialog box which will ask what OID number to attach this inspection.

Enter the OID from the ISN and now you have linked the inspection you are working on in eInspections™ with the Order on the ISN.  When you are ready click on ISN and then on Generate an ISN Transfer Package for this Inspection and you will be ready to send your inspection to the ISN.

For more information on sending your inspection to the ISN see our post on Using the Remote Manager and our video on the Overview of the Remote Manager.

The ISN technical team is pleased to announce the release of ISN Build 2325 available in your ISN in the next 24 hours. Build 2325 addresses many updates and adds new features to your Inspection Support Network™. Here is a list of the updates in Build 2325:

• You can now send mass emails to your clients and agents
• Use Agent Categories to define roles for your agents and divide your agents into customizable groups for emails and reports
• You can easily send attachments via email — make sure you check your email templates for sending attachments before using
• Quickly create mailing labels now from the ISN using Microsoft Word
• You are now able to add personal messages when emailing reports or attachments
• Email events will now send to agents who have multiple email addresses
• Almost all of the videos available on this support blog have been linked inside of the ISN for convenience Read the rest of this article »
  

Agent categories are a new way for you to group your agents on the ISN. Here is a quick overview video on Agent Categories:

You can now send mass emails using the ISN; here is a walk through video that explains the mass mail process:

If you have Office 2007 you can easily create mailing labels using the ISN. Here is a walk through video that describes the process of creating the mailing labels from the ISN.

Our engineering team is pleased to bring you ISN Build 2309 today. It will appear in your ISN over the next 24 hours. Build 2309 offers you the following additional features:

• Ability to control what you see for an inspection on the Month view of the calendar. You can learn more about controlling what you see by watching the short overview video
• Added additional replacement values for email templates
• Numerous visual updates throughout the ISN

With the latest release of the ISN you are now able to control the month view of your calendar. Here is an overview video on controlling your month view.

Our engineering team is pleased to bring you ISN Build 2296 today. It will appear in your ISN over the next 24 hours. Here is a preview of what you can expect from 2296:

• We have added additional replacement values for your Email Templates
• We have made additional updates to both the agent and client merge system (thank you for your feedback)
• You can now control what you see when you view an inspection AND when you print an inspection
• You now have the ability to add your own controls/check boxes/text boxes/whatever you would like to your order form.

New Replacement Values
We have added new replacement values into your Email Template system; easily add Year Built, Square Feet, Cell Phones and Work Phones now!

Control Your View and Your Printing
You can now control exactly what you see when you view your inspections or print your inspections. For more information on this check out our overview video on adjusting your inspection view and print view.

Add your Own Controls/Fields
Ever wanted to add a drop down to your order form (did you know you could do that?) — before today you had to call our support number and have someone on our staff add that in for you. You can now add controls as you wish to your order form. Checkout our overview video on adding controls today!

With ISN Build 2296 you are now able to manage and update your Inspection Fields and Controls. If you want to add a checkbox to your order form? No problem; here is an overview video to walk you through the process. If you have ANY questions at all about this before you begin feel free to contact our support staff by calling (800) 700-8112.

You can now change what you see when you view an inspection and when you print an inspection. Here I walk you through adjusting not only inspection printing but also inspection viewing. Get ready for a remarkably easy to use drag-and-drop interface so you can to control what you see!!