eInspections / ISN Support

Question: Does the ISN place my sent emails in my Sent Box?
Answer: No, the ISN does not have direct access to your email sent box; thus, the ISN will not place any of the emails it sends in your email sent box. If you are interested in what emails the ISN is sending please check out the System Log by clicking on Administration and then on View System Log. Next, you can search by email address to see if a specific email has been sent out or not. If you have any questions please contact our support site at (800) 700-8112.

We have officially dropped version numbers from the ISN and switched to Build Numbers. Our engineering team felt build numbers are easier to communicate and work with. Many inspectors have asked us what the different numbers of the version meant. In order to reduce any confusion we are moving to build numbers for the ISN. Each time we revise the ISN we will increment the number and post information here on this blog outlining the updates. So bye-bye 4 dot something dot something and hello build 2248.

Moving your settings and files from one computer to another can be an advanced topic; if you have questions please contact us at (800) 700-8112 and we can help you with the process. Also, please close eInspections on both computers before you start.

The files you need to copy from one computer to another are the following:

• C:\Program Files\Inspection Support\eInspections\userremarks.eic
• C:\Program Files\Inspection Support\eInspections\officeremarks.eic
• C:\Program Files\Inspection Support\eInspections\companyremarks.eic
• C:\Program Files\Inspection Support\eInspections\companysettings.dat
• C:\Program Files\Inspection Support\eInspections\Inspections*.eiy (all type files are here)

NOTE: Please place these files in the same folder/path on the other machine.

Also, this video will walk you through the process of copying your eInspections™ settings from one computer to another.
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You can add your own files and folders to the ISN — think of it as an AMAZINGLY safe and secure way to store your office documents and files!

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The ISN will now save your password on the computer you are currently on. This is great because you will never have to use your password again. This is also bad for the exact same reason. This means anyone using your computer can now access your ISN through your account without needing to know your password. Your password is saved on your computer for 30 days after your last login. Therefore as long as you login once every 30 days you will never need to use your password again to login to the ISN.

Question: How do I download my clients list to use in my email program?
Answer: When you click on Clients/Agents and then on Clients you will see a button above the “grid” which will allow you to quickly download all of your clients. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Client List” privilege to their account!)

Question: How do I download my agents list to use in my email program?
Answer: When you click on Clients/Agents and then on Agents you will see a button above the “grid” which will allow you to quickly download all of your agents. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Agent List” privilege to their account!)

Our technical team is pleased to launch version 4.1.7 of the ISN available right now! This version adds two features to the ISN:

• It adds a list of inspections to each agent’s information page so you can see what inspections a particular agent has done with you in one glance.
• Additionally, it updates the Agent “grid” showing you how many inspections an agent has done right in the list of agents (even sort by the number of Inspections).

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Our technical team is pleased to announce the immediate availability of version 4.1.6 of the Inspection Support Network™. This release adds new features and adds power to the great features you are used to from the ISN. Here is what you can expect from version 4.1.6:

• You now have the ability to send emails using your Email Templates on demand
• Quickly track your Real Estate Agent’s birthdays and let the ISN remind you when an agent’s birthday arrives
• Added quick access links for sending inspection agreements to both clients and agents

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Our technical team is pleased to announce the immediate availability of version 4.1.5 of the Inspection Support Network™. This release adds new features and adds powers to the great features you are used to from the ISN. Some of the features were added to this ISN based on ideas from our inspectors so please keep those ideas coming into our office! We are busily building YOUR tools!  Feel free to comment as well by clicking the comment link below!

Here is what you can expect from version 4.1.5:

• You can now search by the client’s name or the client’s phone number in the inspection grid. The Inspection Grid is the list of inspections you see when you click on Inspections and then on View Inspections.
• You can now choose to see the client’s name and the client’s phone number in the inspection grid
• You will now see Property Photos on the Inspection grid if you use eInspections™ OR if you choose to upload property photos… thus…
• You are now able to upload Property Photos (if desired)
• Ability to re-upload or re-complete Inspections via the ISN (without the Remote Manager)
• Report thumbnails when emailing or viewing the report
• Attachment thumbnails when emailing or viewing attachments
• You can now email inspection attachments along with the report (if desired)
• A few organizational changes on the Inspection grid (date/time are stacked on top of each other to save space as an example)
• Faster load times across the entire ISN (about 10% faster)

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