eInspections / ISN Support

To reinstall your eInspections™ license begin by backing up eInspections™ first.  You can learn how to do this at  Backing up eInspections™. Once you have successfully backed up eInspections™ you can begin reinstalling with the following steps;

1.   Uninstall eInspections™ by clicking on Start >Control Panel >Add Remove Programs locate
     eInspections™ and uninstall.
2.   Browse to your “My Computer” then to C:/Drive and then to Program Files and then to
3.  Inspection  Support.
4.  Next, rename the folder eInspections™ to oldeInspections™ (put the word “old” in front of the name.
5.  To rename hit F2 on your keyboard while eInspections™ is highlighted or right click and select rename.
6.  Next, install eInspections™: http://einspections.net/download/
7.  Next, install your company package.
8.  Next, launch eInspections™ and refresh your license.

You have now successfully reinstalled eInspections™ 

How to add Remarks and Photos in eInspections™

Moving your settings and files from one computer to another can be an advanced topic; if you have questions please contact us at (800) 700-8112 and we can help you with the process. Also, please close eInspections on both computers before you start.

The files you need to copy from one computer to another are the following:

• C:\Program Files\Inspection Support\eInspections\userremarks.eic
• C:\Program Files\Inspection Support\eInspections\officeremarks.eic
• C:\Program Files\Inspection Support\eInspections\companyremarks.eic
• C:\Program Files\Inspection Support\eInspections\companysettings.dat
• C:\Program Files\Inspection Support\eInspections\Inspections*.eiy (all type files are here)

NOTE: Please place these files in the same folder/path on the other machine.

Also, this video will walk you through the process of copying your eInspections™ settings from one computer to another.
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This video will walk you through using the Remote Manager for the first time if you are using eInspections™. The process of moving inspections between your computer and the ISN requires only a few steps. In this video I will take you through the process:

Question: I emailed a report from the ISN, how do I know it was delivered?

Answer: All reports in the ISN are sent using your own email address. (Your email address can be updated and changed by your administrator by clicking on Administration and then on Users.) All of the reports emailed from the ISN are emailed as if they were coming from your address even though the ISN is the one actually sending the report. If the delivery failed all failure messages will be returned (or sent back) to your email address so they will appear in your inbox (ex. if you send a report to a bad email address you will find a return receipt email in your inbox). Any return receipts you receive will tell you why your report did not get delivered. You will find a lot of other information in there as well but it will list a specific reason your email was not delivered. If you do not receive an email stating the report could not be delivered within five minutes of sending the report there is a 99% chance the email was sent perfectly. (The remaining 1% is comprised of unique situations where maybe the ISN system was told by your customer’s mail server it was too busy to handle the request and it should call back later.)

If your customer calls and states they did not receive the report and you do not have a return-receipt in your inbox there is a good chance the report was blocked by a SPAM filter on their end. This is not that uncommon; have your customer check their SPAM folder or add your email address to their email whitelist.

Yes, eInspections™ does work well in Texas and you can even view the Texas report in the Demo of eInspections™. If you do not have the demo installed you can get a fully working copy here.
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Backing Up eInspections™ is quick and easy. In XP Click on Start. Next, click on My Computer and look for your C:\ Drive. Next, double click on Program Files and then on Inspection Support. Next, right click on eInspections and click Send To –> Compressed Folder. Now eInspections™ is backed up in the Zip File eInspections.zip.