eInspections / ISN Support » Windows / Interface

How to Empty your Web Browser’s Cache

Chris Schuld — Wed, 27 Aug 2008 03:15:58 +0000

If you have ever been on a support call and were asked the last time you emptied your browser’s cache and thought… “WHAT?” — we understand! A web browser cache is a type of web browser memory on your computer. The web browser actually stores most of the content it downloads from the Internet to your hard drive. This is why you will hear people say “I can tell where you have been.” The web browser stores most of the content, images and files it downloads as well as a log of every where you have been. It leaves a trail like a snail.

The only downside to this “caching” is the rare occurrence of looking at an older version of a site. Generally; you will not suffer from problems like this on the ISN because when we update the ISN we instruct our servers to send you new copies. We do a great job staying ahead of the browsers; but occasionally we may ask you to empty your cache while on the phone with us!

In fact, occasionally emptying your cache is not a bad idea!

First, you need to know what web browser you have: Internet Explorer 6 or 7, FireFox 2 or 3, or Safari. If you are not sure the best way to find out is to click on Help on the menu and then About. The version number will be on the next screen. (NOTE: if you don’t see the normal menu you are used to seeing you are probably on Internet Explorer 7. Internet Explorer 7 hides its menu by default; to see the menu hit the ALT key on your keyboard and it will show up).

Here is how you empty the cache for each browser:

Internet Explorer 7
Internet Explorer 6
FireFox 3.X
FireFox 2.X
Safari 3.X

Internet Explorer 7

Click on Tools on the tool bar and select Delete Browsing History…
Next, click on Delete files… and then click Yes
Finally, click Close (you may see a progress bar come up to show you the current progress of the delete)

Internet Explorer 6

click on Tools on the menu
From the Tools menu, click Internet Options
Click on the General Tab
Under Browsing history, click Delete
Next look for “Temporary Internet Files” and click Delete files…
Finally, click Close and then click Ok to exit

FireFox 3.X

Click on Tools on the menu
In the Tools menu, click Clear Private Data…
Select Cache and then click Clear Private Data Now

FireFox 2.X

Click on Tools on the menu
In the Tools menu, click Clear Private Data…
Select Cache and then click Clear Private Data Now

Safari 3.X

Click on Edit on the menu
In the Edit menu, click Empty Cache…
Next, click Empty

Inspection Support Network™ – v4.0.18

Chris Schuld — Wed, 04 Jun 2008 17:34:14 +0000

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.0.18 of the ISN available immediately in your installation of the Inspection Support Network™.

This release of the ISN provides a new home page, adds International Support and is a service release for inspection agreements:

This release features updates to the home page of the ISN – allowing you faster access to ISN features as well as a glimpse of articles on our support Blog
This release provides better international support for our non-US based customers
This version fixes a few challenges in the agreement section of the ISN. If you experienced challenges previewing specific agreements inside your ISN: these issues were repaired and the previewing should work as expected.

If you have any questions or are interested in seeing a few features in your ISN please contact us at (800) 700-8112 and let us know today!

Inspection Support Network™ – v4.0.13

Chris Schuld — Thu, 03 Apr 2008 01:14:05 +0000

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.0.13 of the ISN available immediately in your installation of the Inspection Support Network™.

This version has the following new features:

The complete online customer scheduling system. This system allows you to place an online scheduling system on your web site which is directly connected to the ISN. Now, allow customers, agents to schedule inspections directly from your website!
Ability to control all of your date and time formatting through out the ISN.

Look for additional posts describing all of the features of the scheduling system in the coming days. If you have any questions please contact us at (800) 700-8112

Backing Up eInspections

Chris Schuld — Fri, 28 Dec 2007 17:10:44 +0000

Backing Up eInspections™ is quick and easy. In XP Click on Start. Next, click on My Computer and look for your C:\ Drive. Next, double click on Program Files and then on Inspection Support. Next, right click on eInspections and click Send To –> Compressed Folder. Now eInspections™ is backed up in the Zip File eInspections.zip.

Resetting the Fly-In Windows

Chris Schuld — Mon, 15 Oct 2007 19:16:57 +0000

eInspections™ features a lot of fly-in windows and tabs. During an inspection these windows and tabs can get “messed up” and you can find yourself stuck without a window you need.

To Fix this click on Window–>Arrange Windows–>For my Laptop PC

All Fixed!