eInspections / ISN Support

The ISN tracks all of your inspections through a number we call the Order ID Number (or OID).  This number is unqiue to every inspection and is visible to you on the ISN on the list of  inspections.  Click on Inspections and then View Inspections and you will see the list of inspections for your company.  On the right hand side of the list you will see a column marked OID.  This is the Order ID for the inspection.


Next, inside of eInspections™ you can open your inspection and click on ISN and then on either Edit the ISN Order ID Number for this Inspection or Force this Inspection to be an ISN-based Inspection you will see a dialog box which will ask what OID number to attach this inspection.

Enter the OID from the ISN and now you have linked the inspection you are working on in eInspections™ with the Order on the ISN.  When you are ready click on ISN and then on Generate an ISN Transfer Package for this Inspection and you will be ready to send your inspection to the ISN.

For more information on sending your inspection to the ISN see our post on Using the Remote Manager and our video on the Overview of the Remote Manager.

You can now use the 3D Inspection System with the ISN. All of the information you capture on the ISN can now be automatically added into the 3D Inspection System using the remote manager. Here is an overview video showing the use of the ISN with 3D:

This video will walk you through using the Remote Manager for the first time if you are using eInspections™. The process of moving inspections between your computer and the ISN requires only a few steps. In this video I will take you through the process:

To install the latest version of the Remote Manager click on this download link (click here to download). Depending on your browser settings you may be prompted to either Run/Open or Save this file.
Read the rest of this article »

To start the remote manager find the Remote Manager icon on your desktop and double click.

Read the rest of this article »

If you get an error that states “Unable to locate your transfer directory” from the Remote Manager it may indicate a altered user name or updated Windows profile. Here is how you fix it.

Read the rest of this article »

The ISN Remote Manager is the software used to download your inspection Footprints and upload your completed eInspections™ reports to the ISN.

Read the rest of this article »