eInspections / ISN Support

Question: How do I download my clients list to use in my email program?
Answer: When you click on Clients/Agents and then on Clients you will see a button above the “grid” which will allow you to quickly download all of your clients. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Client List” privilege to their account!)

Question: How do I download my agents list to use in my email program?
Answer: When you click on Clients/Agents and then on Agents you will see a button above the “grid” which will allow you to quickly download all of your agents. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Agent List” privilege to their account!)

Our technical team is pleased to launch version 4.1.7 of the ISN available right now! This version adds two features to the ISN:

• It adds a list of inspections to each agent’s information page so you can see what inspections a particular agent has done with you in one glance.
• Additionally, it updates the Agent “grid” showing you how many inspections an agent has done right in the list of agents (even sort by the number of Inspections).

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Our technical team is pleased to announce the immediate availability of version 4.1.6 of the Inspection Support Network™. This release adds new features and adds power to the great features you are used to from the ISN. Here is what you can expect from version 4.1.6:

• You now have the ability to send emails using your Email Templates on demand
• Quickly track your Real Estate Agent’s birthdays and let the ISN remind you when an agent’s birthday arrives
• Added quick access links for sending inspection agreements to both clients and agents

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Our technical team is pleased to announce the immediate availability of version 4.1.5 of the Inspection Support Network™. This release adds new features and adds powers to the great features you are used to from the ISN. Some of the features were added to this ISN based on ideas from our inspectors so please keep those ideas coming into our office! We are busily building YOUR tools!  Feel free to comment as well by clicking the comment link below!

Here is what you can expect from version 4.1.5:

• You can now search by the client’s name or the client’s phone number in the inspection grid. The Inspection Grid is the list of inspections you see when you click on Inspections and then on View Inspections.
• You can now choose to see the client’s name and the client’s phone number in the inspection grid
• You will now see Property Photos on the Inspection grid if you use eInspections™ OR if you choose to upload property photos… thus…
• You are now able to upload Property Photos (if desired)
• Ability to re-upload or re-complete Inspections via the ISN (without the Remote Manager)
• Report thumbnails when emailing or viewing the report
• Attachment thumbnails when emailing or viewing attachments
• You can now email inspection attachments along with the report (if desired)
• A few organizational changes on the Inspection grid (date/time are stacked on top of each other to save space as an example)
• Faster load times across the entire ISN (about 10% faster)

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In one of the recent releases of the ISN we offered you a great way to complete inspections online by providing a PDF report and an inspection number.  Several inspectors requested a better way to control who gets access to this feature.  We have added a new Permission called “Manually Complete Inspections.”  You must add this permission to any inspector you want to use this feature.

To add this to an inspector’s profile you should click on Administration and then on User Administration.  Edit the inspector you wish to add this feature to; scroll down to the bottom of the screen and check the “Manually Complete Inspection” box and then click the Update User button to update the user’s profile.

Next time the inspector logs in they will be able to manually complete inspections.

If you have questions please contact our team at (800) 700-8112.

Question: How do I upload a report to the ISN without eInspections™?
Answer: This video describes how to upload a non-eInspections™ PDF report to the ISN:

Since version 4.1.3 of the ISN you can upload any PDF report you want (regardless of the software you use)! You no longer need to use eInspections™ to have the benefit of using the ISN. Here is how you upload a report to the ISN without using eInspections™

The ISN can now warn you if you have not uploaded or completed a report. If you click on Settings and then on Manage Office, select the Office Options tab and you will see a new Error/Warning message for Missing Reports.

If you choose to show the Missing Report warning message you can even select how long to wait for each report to show the message. The message will appear on every page of the ISN and will disappear after you have uploaded or completed the indicated report(s).

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.1.4 of the ISN available immediately in your installation of the Inspection Support Network™.

• Rename your Inspection Grid Columns - now control the name of the columns on your Inspection Grid
• Home Page Update for Inspectors - quick glance view of your week on the home page
• Updated Online Customer Ordering System - updates to help customers ordering inspections from your website
• Updated Report and Attachment Uploading - updates to add new technology for report and attachment uploading

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The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.1.3 of the ISN available immediately in your installation of the Inspection Support Network™. Here are some of the changes you will find in 4.1.3:

• Secure Access to the ISN - access all of your company information over a secure connection
• Upload your Reports on the ISN - you can now upload your non-eInspections™ reports without the Remote Manager

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