eInspections / ISN Support

Question: How do I download my clients list to use in my email program?
Answer: When you click on Clients/Agents and then on Clients you will see a button above the “grid” which will allow you to quickly download all of your clients. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Client List” privilege to their account!)

Question: How do I download my agents list to use in my email program?
Answer: When you click on Clients/Agents and then on Agents you will see a button above the “grid” which will allow you to quickly download all of your agents. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Agent List” privilege to their account!)

Question: How do I upload a report to the ISN without eInspections™?
Answer: This video describes how to upload a non-eInspections™ PDF report to the ISN:

Since version 4.1.3 of the ISN you can upload any PDF report you want (regardless of the software you use)! You no longer need to use eInspections™ to have the benefit of using the ISN. Here is how you upload a report to the ISN without using eInspections™

Question: If I upload more than one report to the ISN which one does it email out when I email a report?
Answer: The ISN always sends the most current report

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Question: How do I assume another user on the ISN?
Answer: This video describes how to assume a user on the ISN:

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Question: What is an email whitelist?

Answer: An email whitelist is a list of email addresses from which an email reader like Outlook or an email blocking program such as Norton Antispam will allow messages to be received regardless of content. These programs are designed to prevent most unsolicited e-mail messages (SPAM) from appearing in your inbox, however these programs are not always perfect. Smart SPAMers can get their emails through these filters if they know the rules. Because of this the email blocking programs tend to be pretty tight so they block the largest percentage of SPAM. If you have someone you wish to not be filtered you can add them to your whitelist. A whitelist is a solution to the filtering so emails are always allowed from a particular person.

Question: I emailed a report from the ISN, how do I know it was delivered?

Answer: All reports in the ISN are sent using your own email address. (Your email address can be updated and changed by your administrator by clicking on Administration and then on Users.) All of the reports emailed from the ISN are emailed as if they were coming from your address even though the ISN is the one actually sending the report. If the delivery failed all failure messages will be returned (or sent back) to your email address so they will appear in your inbox (ex. if you send a report to a bad email address you will find a return receipt email in your inbox). Any return receipts you receive will tell you why your report did not get delivered. You will find a lot of other information in there as well but it will list a specific reason your email was not delivered. If you do not receive an email stating the report could not be delivered within five minutes of sending the report there is a 99% chance the email was sent perfectly. (The remaining 1% is comprised of unique situations where maybe the ISN system was told by your customer’s mail server it was too busy to handle the request and it should call back later.)

If your customer calls and states they did not receive the report and you do not have a return-receipt in your inbox there is a good chance the report was blocked by a SPAM filter on their end. This is not that uncommon; have your customer check their SPAM folder or add your email address to their email whitelist.

Question: How do I email a report from the ISN?

Answer: Emailing a report from the ISN requires you to have first transferred your report to the ISN using the Remote Manager. If you have transferred you report already you can find it by clicking on Inspections and then on View Inspections. Next, locate your inspection by either finding it in the “viewing grid” or by clicking on the magnifying glass and searching for the address or inspection number.

After you have located the inspection you will note an icon that looks like a yellow envelope. Click on this icon to be transferred to the email screen. From this screen you can quickly add email addresses of the people involved in the transaction by clicking on the add links (green arrows) above the “To:” text box; or you can add someone new by adding their email address into the “To:” field. After you have added all of the email address click Email Report to send the report via email.

Question: How do I switch to my office on the ISN?

Answer: If your Inspection Support Network™ allows for multiple offices you can switch office quickly by clicking on My Office on the menu. A box will pop down and show you all of the offices you have access to on your ISN. Select the office you would like to switch to and it will immediately jump to the office you selected.

Question: I just added an inspection on the ISN and my graphs do not show it? Why is this?

Answer: Great Question! All of the graphs on the ISN will refresh every hour at the top of the hour. Within the same clock hour you will notice the graphs do not change. This is by design to help speed up the ISN. Generating all of the data for all of your graphs takes a few seconds on the ISN server cluster. Multiply this number by all of the customers using the ISN and you will have to wait a few more milliseconds for your pages on the ISN. We all want the best speed right? Because of this we only build new graphs at the top of the hour. If you have any questions on this or would prefer a different setting for your company please contact our support team.