eInspections / ISN Support

Question: How do I email a report from the ISN?

Answer: Emailing a report from the ISN requires you to have first transferred your report to the ISN using the Remote Manager. If you have transferred you report already you can find it by clicking on Inspections and then on View Inspections. Next, locate your inspection by either finding it in the “viewing grid” or by clicking on the magnifying glass and searching for the address or inspection number.

After you have located the inspection you will note an icon that looks like a yellow envelope. Click on this icon to be transferred to the email screen. From this screen you can quickly add email addresses of the people involved in the transaction by clicking on the add links (green arrows) above the “To:” text box; or you can add someone new by adding their email address into the “To:” field. After you have added all of the email address click Email Report to send the report via email.

Question: How do I switch to my office on the ISN?

Answer: If your Inspection Support Network™ allows for multiple offices you can switch office quickly by clicking on My Office on the menu. A box will pop down and show you all of the offices you have access to on your ISN. Select the office you would like to switch to and it will immediately jump to the office you selected.

Question: I just added an inspection on the ISN and my graphs do not show it? Why is this?

Answer: Great Question! All of the graphs on the ISN will refresh every hour at the top of the hour. Within the same clock hour you will notice the graphs do not change. This is by design to help speed up the ISN. Generating all of the data for all of your graphs takes a few seconds on the ISN server cluster. Multiply this number by all of the customers using the ISN and you will have to wait a few more milliseconds for your pages on the ISN. We all want the best speed right? Because of this we only build new graphs at the top of the hour. If you have any questions on this or would prefer a different setting for your company please contact our support team.