eInspections / ISN Support

We have added a new faxing system into the ISN — here is a quick overview of it use for faxing reports. We will be adding fax support in for attachments soon as well so stay tuned for even more fax support in the upcoming weeks!

Here is how you remove a property photo on the ISN:

Many of you have accidentally added two agents who are the same person; this is easy to do if you are moving through your order process quickly (or if an agent changes their email address and uses the online order form with their new address).  Now there is a way to merge multiple agents into a single agent.  Click on Clients/Agents and then on Agents; look for the Merge Multiple Agents button and you can merge them down.  Read more of this article to view the walk through video.

Read the rest of this article »

Question: How do I add property photos to my inspections?
Answer: You can add property photos to your inspections by first enabling the feature in your office settings by clicking on Settings and then Manage My Office. Next, look for Display Options and then turn on the feature. This will allow you to upload photos manually to your inspections — OR — follow along in the video below and I’ll show you how! If you have any questions please contact our support site at (800) 700-8112.

In Build 2248 of the ISN we are pleased to bring you a new order form. This overview video walks through an order using the new order form:

You can now add your agents to teams on the ISN. Here is an overview video describing the agent team system:

You can configure all of the warning and error messages you see on the ISN. Manage all of the settings in Settings, Manage My Office, and Office Options.
Read the rest of this article »

You can add your own files and folders to the ISN — think of it as an AMAZINGLY safe and secure way to store your office documents and files!

Read the rest of this article »

Question: What is the difference between an email template and a container?

Answer: An Email Container is the “letterhead” of your email marketing system through the Inspection Support Network™. You can have multiple containers if you choose.

An Email Template is the actual “text” sent via email through the Inspection Support Network™ to clients and agents. You can utilize the provided templates, edit them or even create your own.

Click on the short video below for more helpful information:

Question: How do I upload a report to the ISN without eInspections™?
Answer: This video describes how to upload a non-eInspections™ PDF report to the ISN:

Since version 4.1.3 of the ISN you can upload any PDF report you want (regardless of the software you use)! You no longer need to use eInspections™ to have the benefit of using the ISN. Here is how you upload a report to the ISN without using eInspections™