This overview video discusses how to use the Mileage tracking system on the ISN. The video is under seven minutes and describes how to add vehicles, check your office address, add miles and even how to track miles on multiple vehicles!
The ISN is continuously growing; here is our latest overview video discussing some of the great features available to you in version 4.1! Take a few minutes to see the amazing new features!
Question: How do I assume another user on the ISN?
Answer: This video describes how to assume a user on the ISN:
To install the latest version of the Remote Manager click on this download link (click here to download). Depending on your browser settings you may be prompted to either Run/Open or Save this file.
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To start the remote manager find the Remote Manager icon on your desktop and double click.
Question: I emailed a report from the ISN, how do I know it was delivered?
Answer: All reports in the ISN are sent using your own email address. (Your email address can be updated and changed by your administrator by clicking on Administration and then on Users.) All of the reports emailed from the ISN are emailed as if they were coming from your address even though the ISN is the one actually sending the report. If the delivery failed all failure messages will be returned (or sent back) to your email address so they will appear in your inbox (ex. if you send a report to a bad email address you will find a return receipt email in your inbox). Any return receipts you receive will tell you why your report did not get delivered. You will find a lot of other information in there as well but it will list a specific reason your email was not delivered. If you do not receive an email stating the report could not be delivered within five minutes of sending the report there is a 99% chance the email was sent perfectly. (The remaining 1% is comprised of unique situations where maybe the ISN system was told by your customer’s mail server it was too busy to handle the request and it should call back later.)
Hey Mr. Inspector, I didn’t get my report….
If your customer calls and states they did not receive the report and you do not have a return-receipt in your inbox there is a good chance the report was blocked by a SPAM filter on their end. This is not that uncommon; have your customer check their SPAM folder or add your email address to their email whitelist.
Question: How do I email a report from the ISN?
Answer: 
Emailing a report from the ISN requires you to have first transferred your report to the ISN using the Remote Manager. If you have transferred you report already you can find it by clicking on Inspections and then on View Inspections. Next, locate your inspection by either finding it in the “viewing grid” or by clicking on the magnifying glass and searching for the address or inspection number.
After you have located the inspection you will note an icon that looks like a yellow envelope. Click on this icon to be transferred to the email screen. From this screen you can quickly add email addresses of the people involved in the transaction by clicking on the add links (green arrows) above the “To:” text box; or you can add someone new by adding their email address into the “To:” field. After you have added all of the email address click Email Report to send the report via email.
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