eInspections / ISN Support

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.1.3 of the ISN available immediately in your installation of the Inspection Support Network™. Here are some of the changes you will find in 4.1.3:

• Secure Access to the ISN - access all of your company information over a secure connection
• Upload your Reports on the ISN - you can now upload your non-eInspections™ reports without the Remote Manager

Read the rest of this article »

Question: If I upload more than one report to the ISN which one does it email out when I email a report?
Answer: The ISN always sends the most current report

Read the rest of this article »

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.1.2 of the ISN available immediately in your installation of the Inspection Support Network™.

• ISN on iPhone - carry the power of the ISN in your pocket and access it from anywhere!
• Calendar Updates - see the zip code on all orders on the calendar now

Read the rest of this article »

The ISN engineering team is proud to announce the iPhone ISN application! Now you can access the power of the ISN in your pocket and on the go with Apple’s iPhone!

To access the ISN on iPhone: click the home button, next, click the Safari icon, next browse to this address: http://inspectionsupport.net/[your_company_key]/iphone

Here is a quick walk through of the first release! Expect more great ISN features coming to your iPhone in the next few months!

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.1.1 of the ISN available immediately in your installation of the Inspection Support Network™.

This release of the ISN provides a new feature for emailing reports, updates for Canada and Email Events:

• Report Emailing - you are now able to email out a report from the ISN as a link instead of emailing the entire report
• Agreements for Completed Inspections - you are now able to email out an agreement for a completed inspection (you can control how long you want this feature to be used for as well)
• Mileage Tracking - the mileage tracking system now supports Canada’s tax system
• Email Events - additional updates were made to the email system regarding removing events from the queue

Read the rest of this article »

The ISN now allows you to email an inspection report as a link instead of as an attachment. This video walk through discusses both sending a report as an attachment as well as sending a report as a link. This video also walks through expiring the report’s link as well.
Read the rest of this article »

The ISN automatically expires an agreement on the ISN based on when an inspection has started. You can now control when this expiration occurs, check out this walk-through video to learn more about expiring agreements on the ISN!
Read the rest of this article »

If you have ever been on a support call and were asked the last time you emptied your browser’s cache and thought… “WHAT?” — we understand! A web browser cache is a type of web browser memory on your computer. The web browser actually stores most of the content it downloads from the Internet to your hard drive. This is why you will hear people say “I can tell where you have been.” The web browser stores most of the content, images and files it downloads as well as a log of every where you have been. It leaves a trail like a snail.

Read the rest of this article »

The Inspection Support Network™ Engineering Team is pleased to announce the release of version 4.1.0 of the ISN available immediately in your installation of the Inspection Support Network™.

This release of the ISN provides a lot of new features as well as covering issues some of our inspectors have noticed; including but not limited to:

• Menu Layout - we have re-arranged our menu solution to better support our administrative users
• Payment system - you can now use the ISN to track payments on inspections
• Charge Credit Cards - if you use Authorize.net you can begin taking payments online using the ISN
• Track your Mileage - you can now track your mileage using the ISN (learn more)
• Online Scheduling - issues were repaired regarding the opportunity to experience a double booking in the online scheduler; double booking issues have been removed
• Email Events - issues have been addressed in the email event system to fix items regarding the delivery of certain email events

Read the rest of this article »

This overview video discusses how to use the Mileage tracking system on the ISN. The video is under seven minutes and describes how to add vehicles, check your office address, add miles and even how to track miles on multiple vehicles!

Read the rest of this article »