eInspections / ISN Support

To reinstall your eInspections™ license begin by backing up eInspections™ first.  You can learn how to do this at  Backing up eInspections™. Once you have successfully backed up eInspections™ you can begin reinstalling with the following steps;

1.   Uninstall eInspections™ by clicking on Start >Control Panel >Add Remove Programs locate
     eInspections™ and uninstall.
2.   Browse to your “My Computer” then to C:/Drive and then to Program Files and then to
3.  Inspection  Support.
4.  Next, rename the folder eInspections™ to oldeInspections™ (put the word “old” in front of the name.
5.  To rename hit F2 on your keyboard while eInspections™ is highlighted or right click and select rename.
6.  Next, install eInspections™: http://einspections.net/download/
7.  Next, install your company package.
8.  Next, launch eInspections™ and refresh your license.

You have now successfully reinstalled eInspections™ 

How to add Remarks and Photos in eInspections™

Question: How do I add property photos to my inspections?
Answer: You can add property photos to your inspections by first enabling the feature in your office settings by clicking on Settings and then Manage My Office. Next, look for Display Options and then turn on the feature. This will allow you to upload photos manually to your inspections — OR — follow along in the video below and I’ll show you how! If you have any questions please contact our support site at (800) 700-8112.

The ISN engineering team is pleased to offer you the latest release of the ISN: Build 2248. This release will be made available to you over the next 48 hours. You will know you have been upgraded when you see the new login screen or you see Build 2248 in the footer of your ISN. Here is a list of features you can expect from this build:

• Updated Home Page and Login Screen
• New Login System
• Password Saving for non-mobile access
• New order system available
• Add any file or folder to your ISN
• Agent Teams
• Invoice system
• Agent Birthdays
• Define Active Agents
• Define Active Agencies
• Updated Agent editor
• BCC on email events
• Speed Enhancements
• Instant Weather Information
• Updated Office Settings
• Fast Clickable maps and Quick Fee break down

Wondering what happen to our version numbers?
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In Build 2248 of the ISN we are pleased to bring you a new order form. This overview video walks through an order using the new order form:

You can now add your agents to teams on the ISN. Here is an overview video describing the agent team system:

You can configure all of the warning and error messages you see on the ISN. Manage all of the settings in Settings, Manage My Office, and Office Options.
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Question: Does the ISN place my sent emails in my Sent Box?
Answer: No, the ISN does not have direct access to your email sent box; thus, the ISN will not place any of the emails it sends in your email sent box. If you are interested in what emails the ISN is sending please check out the System Log by clicking on Administration and then on View System Log. Next, you can search by email address to see if a specific email has been sent out or not. If you have any questions please contact our support site at (800) 700-8112.

We have officially dropped version numbers from the ISN and switched to Build Numbers. Our engineering team felt build numbers are easier to communicate and work with. Many inspectors have asked us what the different numbers of the version meant. In order to reduce any confusion we are moving to build numbers for the ISN. Each time we revise the ISN we will increment the number and post information here on this blog outlining the updates. So bye-bye 4 dot something dot something and hello build 2248.

Moving your settings and files from one computer to another can be an advanced topic; if you have questions please contact us at (800) 700-8112 and we can help you with the process. Also, please close eInspections on both computers before you start.

The files you need to copy from one computer to another are the following:

• C:\Program Files\Inspection Support\eInspections\userremarks.eic
• C:\Program Files\Inspection Support\eInspections\officeremarks.eic
• C:\Program Files\Inspection Support\eInspections\companyremarks.eic
• C:\Program Files\Inspection Support\eInspections\companysettings.dat
• C:\Program Files\Inspection Support\eInspections\Inspections*.eiy (all type files are here)

NOTE: Please place these files in the same folder/path on the other machine.

Also, this video will walk you through the process of copying your eInspections™ settings from one computer to another.
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