eInspections / ISN Support

Question: What is an email whitelist?

Answer: An email whitelist is a list of email addresses from which an email reader like Outlook or an email blocking program such as Norton Antispam will allow messages to be received regardless of content. These programs are designed to prevent most unsolicited e-mail messages (SPAM) from appearing in your inbox, however these programs are not always perfect. Smart SPAMers can get their emails through these filters if they know the rules. Because of this the email blocking programs tend to be pretty tight so they block the largest percentage of SPAM. If you have someone you wish to not be filtered you can add them to your whitelist. A whitelist is a solution to the filtering so emails are always allowed from a particular person.

Question: I emailed a report from the ISN, how do I know it was delivered?

Answer: All reports in the ISN are sent using your own email address. (Your email address can be updated and changed by your administrator by clicking on Administration and then on Users.) All of the reports emailed from the ISN are emailed as if they were coming from your address even though the ISN is the one actually sending the report. If the delivery failed all failure messages will be returned (or sent back) to your email address so they will appear in your inbox (ex. if you send a report to a bad email address you will find a return receipt email in your inbox). Any return receipts you receive will tell you why your report did not get delivered. You will find a lot of other information in there as well but it will list a specific reason your email was not delivered. If you do not receive an email stating the report could not be delivered within five minutes of sending the report there is a 99% chance the email was sent perfectly. (The remaining 1% is comprised of unique situations where maybe the ISN system was told by your customer’s mail server it was too busy to handle the request and it should call back later.)

If your customer calls and states they did not receive the report and you do not have a return-receipt in your inbox there is a good chance the report was blocked by a SPAM filter on their end. This is not that uncommon; have your customer check their SPAM folder or add your email address to their email whitelist.

Question: How do I email a report from the ISN?

Answer: Emailing a report from the ISN requires you to have first transferred your report to the ISN using the Remote Manager. If you have transferred you report already you can find it by clicking on Inspections and then on View Inspections. Next, locate your inspection by either finding it in the “viewing grid” or by clicking on the magnifying glass and searching for the address or inspection number.

After you have located the inspection you will note an icon that looks like a yellow envelope. Click on this icon to be transferred to the email screen. From this screen you can quickly add email addresses of the people involved in the transaction by clicking on the add links (green arrows) above the “To:” text box; or you can add someone new by adding their email address into the “To:” field. After you have added all of the email address click Email Report to send the report via email.

Question: How do I switch to my office on the ISN?

Answer: If your Inspection Support Network™ allows for multiple offices you can switch office quickly by clicking on My Office on the menu. A box will pop down and show you all of the offices you have access to on your ISN. Select the office you would like to switch to and it will immediately jump to the office you selected.