eInspections / ISN Support

Question: Does the ISN place my sent emails in my Sent Box?
Answer: No, the ISN does not have direct access to your email sent box; thus, the ISN will not place any of the emails it sends in your email sent box. If you are interested in what emails the ISN is sending please check out the System Log by clicking on Administration and then on View System Log. Next, you can search by email address to see if a specific email has been sent out or not. If you have any questions please contact our support site at (800) 700-8112.

The ISN will now save your password on the computer you are currently on. This is great because you will never have to use your password again. This is also bad for the exact same reason. This means anyone using your computer can now access your ISN through your account without needing to know your password. Your password is saved on your computer for 30 days after your last login. Therefore as long as you login once every 30 days you will never need to use your password again to login to the ISN.

Question: How do I download my clients list to use in my email program?
Answer: When you click on Clients/Agents and then on Clients you will see a button above the “grid” which will allow you to quickly download all of your clients. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Client List” privilege to their account!)

Question: How do I download my agents list to use in my email program?
Answer: When you click on Clients/Agents and then on Agents you will see a button above the “grid” which will allow you to quickly download all of your agents. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. (managers: you will need to add this privilege to their account by clicking on Administration and then on User Administration and edit their account. Next, add the “Upload/Download Agent List” privilege to their account!)

Our technical team is pleased to announce the immediate availability of version 4.1.5 of the Inspection Support Network™. This release adds new features and adds powers to the great features you are used to from the ISN. Some of the features were added to this ISN based on ideas from our inspectors so please keep those ideas coming into our office! We are busily building YOUR tools!  Feel free to comment as well by clicking the comment link below!

Here is what you can expect from version 4.1.5:

• You can now search by the client’s name or the client’s phone number in the inspection grid. The Inspection Grid is the list of inspections you see when you click on Inspections and then on View Inspections.
• You can now choose to see the client’s name and the client’s phone number in the inspection grid
• You will now see Property Photos on the Inspection grid if you use eInspections™ OR if you choose to upload property photos… thus…
• You are now able to upload Property Photos (if desired)
• Ability to re-upload or re-complete Inspections via the ISN (without the Remote Manager)
• Report thumbnails when emailing or viewing the report
• Attachment thumbnails when emailing or viewing attachments
• You can now email inspection attachments along with the report (if desired)
• A few organizational changes on the Inspection grid (date/time are stacked on top of each other to save space as an example)
• Faster load times across the entire ISN (about 10% faster)

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In one of the recent releases of the ISN we offered you a great way to complete inspections online by providing a PDF report and an inspection number.  Several inspectors requested a better way to control who gets access to this feature.  We have added a new Permission called “Manually Complete Inspections.”  You must add this permission to any inspector you want to use this feature.

To add this to an inspector’s profile you should click on Administration and then on User Administration.  Edit the inspector you wish to add this feature to; scroll down to the bottom of the screen and check the “Manually Complete Inspection” box and then click the Update User button to update the user’s profile.

Next time the inspector logs in they will be able to manually complete inspections.

If you have questions please contact our team at (800) 700-8112.

Question: How do I upload a report to the ISN without eInspections™?
Answer: This video describes how to upload a non-eInspections™ PDF report to the ISN:

Since version 4.1.3 of the ISN you can upload any PDF report you want (regardless of the software you use)! You no longer need to use eInspections™ to have the benefit of using the ISN. Here is how you upload a report to the ISN without using eInspections™

The ISN can now warn you if you have not uploaded or completed a report. If you click on Settings and then on Manage Office, select the Office Options tab and you will see a new Error/Warning message for Missing Reports.

If you choose to show the Missing Report warning message you can even select how long to wait for each report to show the message. The message will appear on every page of the ISN and will disappear after you have uploaded or completed the indicated report(s).

Question: If I upload more than one report to the ISN which one does it email out when I email a report?
Answer: The ISN always sends the most current report

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The ISN engineering team is proud to announce the iPhone ISN application! Now you can access the power of the ISN in your pocket and on the go with Apple’s iPhone!

To access the ISN on iPhone: click the home button, next, click the Safari icon, next browse to this address: http://inspectionsupport.net/[your_company_key]/iphone

Here is a quick walk through of the first release! Expect more great ISN features coming to your iPhone in the next few months!