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	<title>eInspections / ISN Support &#187; ISN</title>
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	<link>http://support.einspections.net</link>
	<description>Supporting eInspections™ and the Inspection Support Network™ 24/7</description>
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		<item>
		<title>Does the ISN place my sent emails in my Sent Box?</title>
		<link>http://support.einspections.net/2009/01/does-the-isn-place-my-sent-emails-in-my-sent-box/</link>
		<comments>http://support.einspections.net/2009/01/does-the-isn-place-my-sent-emails-in-my-sent-box/#comments</comments>
		<pubDate>Fri, 16 Jan 2009 16:33:16 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[FAQ]]></category>
		<category><![CDATA[ISN]]></category>
		<category><![CDATA[email]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=291</guid>
		<description><![CDATA[Question: Does the ISN place my sent emails in my Sent Box? Answer: No, the ISN does not have direct access to your email sent box; thus, the ISN will not place any of the emails it sends in your email sent box. If you are interested in what emails the ISN is sending please [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Question</strong>: Does the ISN place my sent emails in my Sent Box?<br />
<strong>Answer</strong>: No, the ISN does not have direct access to your email sent box; thus, the ISN will not place any of the emails it sends in your email sent box. If you are interested in what emails the ISN is sending please check out the System Log by clicking on <strong>Administration</strong> and then on <strong>View System Log</strong>. Next, you can search by email address to see if a specific email has been sent out or not. If you have any questions please contact our support site at (800) 700-8112.<br />
<a href="http://support.einspections.net/wp-content/uploads/2008/11/isn-system-log.png"><img class="aligncenter size-full wp-image-367" title="System Log" src="http://support.einspections.net/wp-content/uploads/2008/11/isn-system-log.png" alt="" /></a></p>
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		</item>
		<item>
		<title>Allowing the ISN to save your password</title>
		<link>http://support.einspections.net/2008/12/allowing-the-isn-to-save-your-password/</link>
		<comments>http://support.einspections.net/2008/12/allowing-the-isn-to-save-your-password/#comments</comments>
		<pubDate>Wed, 17 Dec 2008 19:10:17 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[ISN]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=378</guid>
		<description><![CDATA[The ISN will now save your password on the computer you are currently on. This is great because you will never have to use your password again. This is also bad for the exact same reason. This means anyone using your computer can now access your ISN through your account without needing to know your [...]]]></description>
			<content:encoded><![CDATA[<p>The ISN will now save your password on the computer you are currently on.  This is great because you will never have to use your password again.  This is also bad for the exact same reason.  This means anyone using your computer can now access your ISN through your account without needing to know your password.  Your password is saved on your computer for 30 days after your last login.  Therefore as long as you login once every 30 days you will never need to use your password again to login to the ISN.<br />
<img src="http://support.einspections.net/wp-content/uploads/2008/12/isn-remember-password.png" alt="ISN Remember Your Password" title="ISN Remember Your Password" width="472" height="223" class="aligncenter size-full wp-image-379" /></p>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>How do I download my clients?</title>
		<link>http://support.einspections.net/2008/11/how-do-i-download-my-clients/</link>
		<comments>http://support.einspections.net/2008/11/how-do-i-download-my-clients/#comments</comments>
		<pubDate>Fri, 07 Nov 2008 23:35:24 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[FAQ]]></category>
		<category><![CDATA[ISN]]></category>
		<category><![CDATA[Clients]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=364</guid>
		<description><![CDATA[Question: How do I download my clients list to use in my email program? Answer: When you click on Clients/Agents and then on Clients you will see a button above the &#8220;grid&#8221; which will allow you to quickly download all of your clients. Keep in mind you will need special privileges to do this. If [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Question</strong>: How do I download my clients list to use in my email program?<br />
<strong>Answer</strong>: When you click on <strong>Clients/Agents</strong> and then on <strong>Clients</strong> you will see a button above the &#8220;grid&#8221; which will allow you to quickly download all of your clients.  Keep in mind you will need special privileges to do this.  If you do not see the Download button you will need to get permission from your manager.  <em>(<strong>managers:</strong> you will need to add this privilege to their account by clicking on <strong>Administration</strong> and then on <strong>User Administration</strong> and edit their account.  Next, add the &#8220;<strong>Upload/Download Client List</strong>&#8221; privilege to their account!)</em><br />
<a href="http://support.einspections.net/wp-content/uploads/2008/11/isn-download-clients.png"><img class="aligncenter size-full wp-image-365" title="Download my Clients" src="http://support.einspections.net/wp-content/uploads/2008/11/isn-download-clients.png" alt="" width="433" height="103" /></a></p>
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		<item>
		<title>How do I download my agents?</title>
		<link>http://support.einspections.net/2008/11/how-do-i-download-my-agents/</link>
		<comments>http://support.einspections.net/2008/11/how-do-i-download-my-agents/#comments</comments>
		<pubDate>Fri, 07 Nov 2008 23:35:13 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[FAQ]]></category>
		<category><![CDATA[ISN]]></category>
		<category><![CDATA[Agents]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=360</guid>
		<description><![CDATA[Question: How do I download my agents list to use in my email program? Answer: When you click on Clients/Agents and then on Agents you will see a button above the &#8220;grid&#8221; which will allow you to quickly download all of your agents. Keep in mind you will need special privileges to do this. If [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Question</strong>: How do I download my agents list to use in my email program?<br />
<strong>Answer</strong>: When you click on <strong>Clients/Agents</strong> and then on <strong>Agents</strong> you will see a button above the &#8220;grid&#8221; which will allow you to quickly download all of your agents. Keep in mind you will need special privileges to do this. If you do not see the Download button you will need to get permission from your manager. <em>(<strong>managers:</strong> you will need to add this privilege to their account by clicking on <strong>Administration</strong> and then on <strong>User Administration</strong> and edit their account. Next, add the &#8220;<strong>Upload/Download Agent List</strong>&#8221; privilege to their account!)</em><br />
<img class="aligncenter size-full wp-image-362" title="Downloading my Agents" src="http://support.einspections.net/wp-content/uploads/2008/11/isn-download-agents.png" alt="" /></p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Inspection Support Network™ v4.1.5</title>
		<link>http://support.einspections.net/2008/10/inspection-support-network-v4-1-5/</link>
		<comments>http://support.einspections.net/2008/10/inspection-support-network-v4-1-5/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 23:49:00 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[ISN]]></category>
		<category><![CDATA[isn release new version]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=325</guid>
		<description><![CDATA[Our technical team is pleased to announce the immediate availability of version 4.1.5 of the Inspection Support Network™. This release adds new features and adds powers to the great features you are used to from the ISN. Some of the features were added to this ISN based on ideas from our inspectors so please keep [...]]]></description>
			<content:encoded><![CDATA[<p>Our technical team is pleased to announce the immediate availability of version 4.1.5 of the Inspection Support Network™.  This release adds new features and adds powers to the great features you are used to from the ISN.  Some of the features were added to this ISN based on ideas from our inspectors so please keep those ideas coming into our office!  We are busily building YOUR tools!   Feel free to comment as well by clicking the comment link below!</p>
<p><img class="aligncenter size-full wp-image-326" title="ISN Version 4.1.5" src="http://support.einspections.net/wp-content/uploads/2008/10/isn-version-4-1-5.png" alt="" height="94" /></p>
<p>Here is what you can expect from version 4.1.5:</p>
<ul>
<li>You can now search by the client&#8217;s name or the client&#8217;s phone number in the inspection grid.  <em>The Inspection Grid is the list of inspections you see when you click on Inspections and then on View Inspections</em>.</li>
<li>You can now choose to see the client&#8217;s name and the client&#8217;s phone number in the inspection grid</li>
<li>You will now see <em>Property Photos</em> on the Inspection grid if you use <a href="http://einspections.net">eInspections</a>™ OR if you choose to upload property photos&#8230; thus&#8230;</li>
<li>You are now able to upload Property Photos (<em>if desired</em>)</li>
<li>Ability to re-upload or re-complete Inspections via the ISN (without the <a href="http://support.einspections.net/2008/05/using-the-isn-remote-manager/">Remote Manager</a>)</li>
<li>Report thumbnails when emailing or viewing the report</li>
<li>Attachment thumbnails when emailing or viewing attachments</li>
<li>You can now email inspection attachments along with the report (<em>if desired</em>)</li>
<li>A few organizational changes on the Inspection grid (<em>date/time are stacked on top of each other to save space as an example</em>)</li>
<li>Faster load times across the entire ISN (about 10% faster)</li>
</ul>
<p><span id="more-325"></span><br />
<img class="alignright size-full wp-image-327" title="ISN Client in the Grid" src="http://support.einspections.net/wp-content/uploads/2008/10/isn-client-in-grid.png" alt="" width="378" height="210" /> <strong>View and Search by Client’s Name or Client’s Phone Number</strong><br />
You can now search by a client&#8217;s name or client&#8217;s phone number in the inspection grid.  If you want to see the client’s name and phone number in the inspection grid you can change these options by clicking on <strong>Settings</strong> and then on <strong>Manage my Office</strong>.  Next, click on the <strong>Options</strong> tab (second tab) and then look for Display Options.</p>
<p><strong> Property Photos</strong><br />
If you have <a href="http://einspections.net">eInspections</a>™ you do not have to do anything new; continue using eInspections™ and you will find the property photos in the ISN.  If you are not using eInspections™ you can quickly upload the front photo of the house to give you a quick reference when you are viewing the inspections.</p>
<p><img class="alignright size-full wp-image-329" title="ISN Report Preview" src="http://support.einspections.net/wp-content/uploads/2008/10/isn-report-preview.png" alt="" width="222" height="257" /><strong>Report and Attachment Thumbnails</strong><br />
You will now see report thumbnails to quickly remind you of the property and report when you are emailing a report or attachments.  Also, you will now see thumbnails of all of the attachments in the system as well.  If you upload a scan of a check from a client you will see a small preview / thumbnail of the attachment when you are viewing or emailing attachments and reports.
<div style="clear:both;"></div>
<p><strong>Emailing Attachments with Reports</strong><br />
You can now email attachments with reports.  You will note a new checkbox in the email screen stating <em>Include Attachments from this Inspection Order</em>.  Select his checkbox and then select what attachments you would like to send with the report email.  Also, you will notice on the email screen a preview of the report and the attachments.<br />
<img class="aligncenter size-full wp-image-328" title="ISN Email Attachments" src="http://support.einspections.net/wp-content/uploads/2008/10/isn-email-attachments.png" alt="" width="500" height="162" /></p>
<p><strong>Complete Inspections Twice?</strong><br />
You can now re-complete an inspection (or essentially re-upload an inspection).  This is helpful if you are not using the Remote Manager and you need to upload your report again after you make a change or add information such as radon data to a past report!</p>
<p>As always; if you have any questions please call us directly at (800) 700-8112!  Again, feel free to comment as well by clicking the comment link below!</p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Complete Inspections on the ISN (new Permissions)</title>
		<link>http://support.einspections.net/2008/10/complete-inspections-on-the-isn-new-permissions/</link>
		<comments>http://support.einspections.net/2008/10/complete-inspections-on-the-isn-new-permissions/#comments</comments>
		<pubDate>Mon, 13 Oct 2008 23:43:22 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[ISN]]></category>
		<category><![CDATA[Report]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=313</guid>
		<description><![CDATA[In one of the recent releases of the ISN we offered you a great way to complete inspections online by providing a PDF report and an inspection number.  Several inspectors requested a better way to control who gets access to this feature.  We have added a new Permission called &#8220;Manually Complete Inspections.&#8221;  You must add [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-314" title="Complete Inspection" src="http://support.einspections.net/wp-content/uploads/2008/10/isn-complete-inspection.png" alt="" width="291" height="248" />In <a href="http://support.einspections.net/2008/09/inspection-support-network-v4-1-3/">one of the recent releases</a> of the ISN we offered you a great way to <a href="http://support.einspections.net/2008/10/upload-any-report-to-the-isn/">complete inspections</a> online by providing a PDF report and an inspection number.  Several inspectors requested a better way to control who gets access to this feature.  We have added a new Permission called &#8220;<strong>Manually Complete Inspections</strong>.&#8221;  You <em>must add this permission</em> to any inspector you want to use this feature.</p>
<p>To add this to an inspector&#8217;s profile you should click on Administration and then on User Administration.  Edit the inspector you wish to add this feature to; scroll down to the bottom of the screen and check the &#8220;<strong>Manually Complete Inspection</strong>&#8221; box and then click the <strong>Update User</strong> button to update the user&#8217;s profile.</p>
<p><img class="aligncenter size-full wp-image-315" title="Manually Complete Inspection" src="http://support.einspections.net/wp-content/uploads/2008/10/isn-manually-complete-inspection.png" alt="" /></p>
<p>Next time the inspector logs in they will be able to <a href="http://support.einspections.net/2008/10/upload-any-report-to-the-isn/">manually complete inspections</a>.</p>
<p>If you have questions please contact our team at (800) 700-8112.</p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Upload any Report to the ISN</title>
		<link>http://support.einspections.net/2008/10/upload-any-report-to-the-isn/</link>
		<comments>http://support.einspections.net/2008/10/upload-any-report-to-the-isn/#comments</comments>
		<pubDate>Wed, 08 Oct 2008 01:16:10 +0000</pubDate>
		<dc:creator>Dan Huber</dc:creator>
				<category><![CDATA[FAQ]]></category>
		<category><![CDATA[ISN]]></category>
		<category><![CDATA[ISN Help Videos]]></category>
		<category><![CDATA[Reports]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=305</guid>
		<description><![CDATA[Question: How do I upload a report to the ISN without eInspections&#8482;? Answer: This video describes how to upload a non-eInspections&#8482; PDF report to the ISN: Since version 4.1.3 of the ISN you can upload any PDF report you want (regardless of the software you use)! You no longer need to use eInspections&#8482; to have [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Question</strong>: How do I upload a report to the ISN without eInspections&trade;?<br />
<strong>Answer</strong>: This video describes how to upload a non-eInspections&trade; PDF report to the ISN:</p>
<p>Since version <a href="http://http://support.einspections.net/2008/09/inspection-support-network-v4-1-3/">4.1.3 of the ISN</a> you can upload any PDF report you want (regardless of the software you use)!  You no longer need to use eInspections&trade; to have the benefit of using the ISN.  Here is how you upload a report to the ISN without using eInspections&trade;</p>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Did you upload and complete that report?</title>
		<link>http://support.einspections.net/2008/09/did-you-upload-and-complete-that-report/</link>
		<comments>http://support.einspections.net/2008/09/did-you-upload-and-complete-that-report/#comments</comments>
		<pubDate>Tue, 30 Sep 2008 17:32:57 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[ISN]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=295</guid>
		<description><![CDATA[The ISN can now warn you if you have not uploaded or completed a report. If you click on Settings and then on Manage Office, select the Office Options tab and you will see a new Error/Warning message for Missing Reports. If you choose to show the Missing Report warning message you can even select [...]]]></description>
			<content:encoded><![CDATA[<p>The ISN can now warn you if you have not uploaded or completed a report.  If you click on <strong>Settings</strong> and then on <strong>Manage Office</strong>, select the <strong>Office Options</strong> tab and you will see a new Error/Warning message for <strong>Missing Reports</strong>.<br />
<img src="http://support.einspections.net/wp-content/uploads/2008/09/isn-error-and-warning-messages.png" alt="" title="isn-error-and-warning-messages" class="aligncenter size-medium wp-image-296" /><br />
If you choose to show the <strong>Missing Report</strong> warning message you can even select how long to wait for each report to show the message.  The message will appear on <em>every page</em> of the ISN and will disappear after you have uploaded or completed the indicated report(s).</p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Which report am I sending?</title>
		<link>http://support.einspections.net/2008/09/which-report-am-i-sending/</link>
		<comments>http://support.einspections.net/2008/09/which-report-am-i-sending/#comments</comments>
		<pubDate>Tue, 09 Sep 2008 05:53:56 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[FAQ]]></category>
		<category><![CDATA[ISN]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Reports]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=259</guid>
		<description><![CDATA[Question: If I upload more than one report to the ISN which one does it email out when I email a report? Answer: The ISN always sends the most current report One of the greatest business assets of the ISN is its ability to track and log every action. A major benefit of this is [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Question</strong>: If I upload more than one report to the ISN which one does it email out when I email a report?<br />
<strong>Answer</strong>: The ISN always sends the most current report</p>
<p><span id="more-259"></span><br />
One of the greatest business assets of the ISN is its ability to track and log every action.  A major benefit of this is inspection revisions.  The ISN will always allow you to continue uploading completed reports for the same inspection.  Each report revision is accessible via the ISN at any time.  However; when you email a report or download a report the ISN will grab the latest copy of the report.</p>
<p>For example, if you upload a report at <strong>4:30PM</strong> for the property on <strong>123 Oak Street</strong> and later at <strong>4:45PM</strong> you upload changes to the report at <strong>123 Oak Street</strong> the ISN will have saved both versions of the report.  Finally; let us say you make additional changes to the report on <strong>123 Oak Street</strong> and upload yet another revision at <strong>4:55PM</strong>.  When you click to email this report the ISN will send the version you uploaded at <strong>4:55PM</strong>.  Here is an illustration which may help clarify:</p>
<p><img class="aligncenter size-full wp-image-261" title="ISN Multiple Report Uploads" src="http://support.einspections.net/wp-content/uploads/2008/09/isn-multiple-report-uploads.jpg" alt="" width="500" height="833" /></p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>ISN on iPhone</title>
		<link>http://support.einspections.net/2008/09/isn-on-iphone/</link>
		<comments>http://support.einspections.net/2008/09/isn-on-iphone/#comments</comments>
		<pubDate>Tue, 02 Sep 2008 17:26:18 +0000</pubDate>
		<dc:creator>Chris Schuld</dc:creator>
				<category><![CDATA[ISN]]></category>
		<category><![CDATA[ISN Help Videos]]></category>
		<category><![CDATA[iPhone]]></category>

		<guid isPermaLink="false">http://support.einspections.net/?p=244</guid>
		<description><![CDATA[The ISN engineering team is proud to announce the iPhone ISN application! Now you can access the power of the ISN in your pocket and on the go with Apple&#8217;s iPhone! To access the ISN on iPhone: click the home button, next, click the Safari icon, next browse to this address: http://inspectionsupport.net/[your_company_key]/iphone Here is a [...]]]></description>
			<content:encoded><![CDATA[<p>The ISN engineering team is proud to announce the iPhone ISN application!  Now you can access the power of the ISN in your pocket and on the go with Apple&#8217;s iPhone!</p>
<p><strong>To access the ISN on iPhone</strong>: click the home button, next, click the Safari icon, next browse to this address: <strong>http://inspectionsupport.net/[<em>your_company_key</em>]/iphone</strong></p>
<p>Here is a quick walk through of the first release!  Expect more great ISN features coming to your iPhone in the next few months!</p>
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